Privacy Policy

1. Who Are We?

We are SpamBarometer.com, operated by Hotline Labs Ltd. Our address is Enterprise Centre Tonypandy Enterprise Park, Llwynypia Road, Tonypandy, Wales, CF40 2ET. You can contact our Data Protection Officer by email at dpo@spambarometer.com or by phone at 0844 376 9988.

2. Information We Collect

When using SpamBarometer.com, we collect and process the following information:

• Your name and email address when you create an account
• Email content submitted for testing (including headers, body content, and attachments)
• Authentication details (for registered users)
• Usage statistics and test history
• Payment information (for premium subscribers)
• IP address and basic device information

3. Why We Collect This Information

We use the collected information for:

• Providing email deliverability testing services
• Creating and managing your account
• Improving our analysis algorithms
• Account management and billing
• Service optimization and personalisation
• Communicating with you about your account and our services

The legal basis for processing your data is:

• Contractual necessity - to fulfill our obligations in providing the service you've requested
• Legitimate interests - to improve our services and provide a better user experience
• Consent - where we specifically ask for your permission to process your data
• Legal obligation - to comply with legal requirements

4. What We Do With Your Information

Your information is stored in our systems which are based within the European Union and the United Kingdom.

We use third-party processors to help deliver our services:

• Mailgun for email processing
• OpenAI for content analysis (data may be processed in the US under appropriate safeguards)
• Stripe for payment processing

We will never sell, trade, or circulate your personal information for marketing or commercial purposes. We will only share your personal information with companies who have a purpose for needing the information to deliver our services.

We do not use the information you provide to make automated decisions that might significantly affect you without human oversight.

5. Data Storage and Security

We implement industry-standard security measures:

• Encryption of sensitive data at rest and in transit
• Regular security audits and updates
• Strict access controls and monitoring
• Automated data retention policies

Data Retention: We retain your account information for as long as your account is active. Email content submitted for testing is retained for 30 days, after which it is permanently deleted. Test results and analytics are retained for 12 months for free users and 24 months for premium users.

6. Your Rights Under GDPR

Under the data protection legislation, you have the following rights:

Right to be informed

This Privacy Notice fulfills our obligation to inform you about the ways we use your information.

Right to access

You have the right to ask us, in writing, for a copy of any personal data we hold about you. This is called a "Subject Access Request". Except in exceptional circumstances, you will receive a copy of this information at no cost.

Right to rectification

If any of the information we hold about you is inaccurate, please contact our Data Protection Officer. Any alterations you request will be carried out as soon as possible.

Right to erasure ("right to be forgotten")

You have the right to ask us to erase all personal information we hold about you. Where appropriate, we will comply and your request will be actioned.

Right to restrict processing

You can ask us to restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or when you have objected to processing.

Right to data portability

You have the right to ask for your personal data to be provided in a structured, commonly used, and machine-readable format to be transferred to another provider.

Right to object

You have the right to object to the processing of your data for direct marketing purposes, scientific/historical research, or processing based on legitimate interests.

Rights related to automated decision making

You have the right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects on you.

To exercise any of these rights, please contact our Data Protection Officer at or by mail at the address provided above.

7. Cookie Policy

We use cookies to:

• Maintain your session
• Remember your preferences
• Analyse site usage
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may limit some functionality of our website.

8. Your Right to Complain

If you have a complaint about our use of your information, you can contact the Information Commissioner's Office via their website at www.ico.org.uk or write to them at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

9. Contact Information

For privacy-related inquiries, please contact our Data Protection Officer at:

Data Protection Officer
SpamBarometer.com (Hotline Labs Ltd)
Enterprise Centre Tonypandy Enterprise Park
Llwynypia Road, Tonypandy
Wales, CF40 2ET
Email:
Phone: 0844 376 9988